Read the latest government guidance on coronavirus HERE.

From 8pm, Monday 4 January 2021, the Government imposed a national lockdown, with restrictions including the closure of all non-essential retail.

Update (5 April 2021):

It has been announced that non-essential retail will be able to reopen from Monday 12 April. Click HERE for further information.

Read further information about the national lockdown at

Essential retail

Only essential retail, including banks and building societies, can open during the national lockdown. You’ll find a full list HERE.

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Please shop alone if possible

All shops will have limits on the number of people allowed to enter and you may have to queue at times – we know this may cause some delay but please be patient, listen to the advice from the queue marshals, and the store teams will do their best to get you inside as soon as possible.

By shopping alone if possible you will not only reduce your own social interactions but also help keep the numbers in shops down and queues shorter.

‘Wash hands, cover face, make space’

Please follow the guidance to wash your hands, wear a face covering and keep your distance.

Face coverings

It is mandatory to wear a face covering when travelling on public transport, in shops and in other enclosed public spaces, including Cabot Circus and The Galleries.

It is important to note face coverings alone cannot protect yourselves and others from viruses; hand washing, social distancing and other measures must also be followed. Please refer to UK Government guidelines.

You can use a scarf or a disposable face mask but may prefer to make or buy some washable cloth masks; you’ll find many suggestions online, including these from the Government’s website, which include instructions for upcycling old t-shirts.

Getting here

Social distancing measures mean that buses and trains can take a reduced number of passengers.

The UK Government has issued the following travel advice to protect public transport for those with no other travel options and to keep passengers safe:

  • washing or sanitising your hands regularly
  • keeping your distance when you travel, where possible
  • avoiding the busiest routes, as well as busy times like the rush hour

You should not travel at all if:

  • you are experiencing any coronavirus symptoms
  • are self-isolating as a result of coronavirus symptoms or sharing a household or support bubble with somebody with symptoms
  • are clinically extremely vulnerable and live in an area where additional public health measures mean you have been advised to resume shielding
  • have been advised by the NHS test and trace service that you should self-isolate

If you have symptoms of coronavirus, however mild, you should self-isolate for at least 10 days from when your symptoms started. If you are not experiencing symptoms but have tested positive for coronavirus you should self-isolate for at least 10 days starting from the day the test was taken.

If you have tested positive whilst not experiencing symptoms but develop symptoms during the isolation period, you should restart the 10 day isolation period from the day you develop symptoms.

If anyone in your household or support bubble has symptoms of coronavirus you should stay at home and not leave the house for 14 days.

You will find the most up-to-date coronavirus travel advice on Travelwest’s website and general travel information on our Getting Here page.

A smile and a ‘thank you’ goes a long way

We all know it’s going to take a little while for us to get used to all of the changes. We think the best advice is to be patient and kind to others and remember a ‘thank you’ goes a long way.

When you experience excellent customer service, do let us know via social media –  Twitter, Facebook and Instagram – so we can give the people concerned a shout-out to let them know they’ve been appreciated.