Retailers in Bristol Shopping Quarter have been rewarded for delivering excellent customer service.
Mystery shopping campaign
Throughout March 2018 the Broadmead BID team conducted a mystery shopping exercise, designed to recognise excellent customer service. It was carried out by an independent company, Storecheckers, and 100 retailers took part.
On Tuesday 24th April we were joined at The New Room/John Wesley’s Chapel in Broadmead by the Lord Mayor of Bristol, Cllr Lesley Alexander, to congratulate the highest performers and runners up in the following categories at the third annual Broadmead BID Retailer Awards.
Eight of the winners achieved perfect scores (in Lush’s case for the third year running) and we are particularly proud of our independent retailers who took home five of the 12 trophies.
Winner – 5Pointz (100% scored)
Health & Beauty Retailer
Winner – Lush (100% scored)
Winner – Dr. Martens
Winner – Cococheno (100% scored)
Winner – The Bridal Boutique
Winner – F.Hinds (100% scored)
Financial Service Retailer
Winner – Santander
Winner – Snappy Snaps (100% scored)
Winner – Bakers Dolphin (100% scored)
Food & Dining
Winner – The Café at The New Room (100% scored)
Winner – Boots
Most Improved Score
Winner – Shaw Trust (100% scored)
Each participating retailer will receive a detailed report from Storecheckers in the next few days. It will highlight what they are doing well and offer some constructive criticism they can use to improve their customer service.
As a result of last year’s mystery shopping exercise, we have seen increased scores this time for ‘venue appearance’, ‘products & pricing’ and ‘staff image’.
See photos of all the winners at facebook.com/bristolshopping