Welcome Back

Following the national lockdown, non-essential retail and outdoor hospitality reopened from Monday 12 April. Click HERE for further information.

Things may seem slightly different when you visit and this page will give you an idea of what to expect.

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Please shop alone if possible

All shops will have limits on the number of people allowed to enter and you may have to queue at times – we know this may cause some delay but please be patient, listen to the advice from the queue marshals, and the store teams will do their best to get you inside as soon as possible.

By shopping alone if possible you will not only reduce your own social interactions but also help keep the numbers in shops down and queues shorter.

Please remember the rule of six applies – up to six people or two households can meet outside.

‘Wash hands, cover face, make space’

Please follow the guidance to wash your hands, wear a face covering and keep your distance.

Check in

To coincide with the offer of free rapid testing for everyone, there will be updates to the NHS COVID-19 app in England from 8 April:

Everyone in a group must check in
In line with new regulations, when a group enters a hospitality venue, every individual must check either by scanning the official NHS QR code poster with the NHS COVID-19 app, or by providing their contact details. Previously, only the lead member of the group needed to provide contact details to check in.

Venue history sharing
If an app user tests positive, they will be asked to share their venue history in a privacy-protecting way via the app. This will allow venue alerts to be generated more quickly, and improve the ability to identify where outbreaks are occurring and take steps to prevent the virus spreading.

Additional venue alerts
If a person has been at a venue on the same day as several other people who have since tested positive for COVID-19, they may receive an alert advising them to book a test immediately, whether they are showing symptoms or not. This is to support finding asymptomatic cases who may have caught the virus but are not displaying symptoms.

Face coverings

It is mandatory to wear a face covering when travelling on public transport, in shops and in other enclosed public spaces, including Cabot Circus and The Galleries.

It is important to note face coverings alone cannot protect yourselves and others from viruses; hand washing, social distancing and other measures must also be followed. Please refer to UK Government guidelines.

You can use a scarf or a disposable face mask but may prefer to make or buy some washable cloth masks; you’ll find several shops in Bristol Shopping Quarter selling them, further information HERE, and many suggestions online, including these from the Government’s website, which include instructions for upcycling old t-shirts.

If you do have to use a disposable mask, which many stores have available on their doors, you can recycle them at Wilko on Union Street, where you’ll find a collection point.

Getting here

Social distancing measures mean that buses and trains can take a reduced number of passengers.

The UK Government has issued the following travel advice to protect public transport for those with no other travel options and to keep passengers safe:

  • washing or sanitising your hands regularly
  • keeping your distance when you travel, where possible
  • avoiding the busiest routes, as well as busy times like the rush hour

You should not travel at all if:

  • you are experiencing any coronavirus symptoms
  • are self-isolating as a result of coronavirus symptoms or sharing a household or support bubble with somebody with symptoms
  • have been advised by the NHS test and trace service that you should self-isolate

You will find the most up-to-date coronavirus travel advice on Travelwest’s website and general travel information on our Getting Here page.

A smile and a ‘thank you’ goes a long way

We all know it’s going to take a little while for us to get used to the changes. We think the best advice is to be patient and kind to others and remember a ‘thank you’ goes a long way.

When you experience excellent customer service, do let us know via social media –  TwitterFacebook and Instagram – so we can give the people concerned a shout-out to let them know they’ve been appreciated.


Read the latest government guidance on coronavirus HERE.