Accessibility

You’ll find below a list of initiatives supporting customers with disabilities and long term conditions.

ATMs

Shoppers will find many cash machines in Bristol Shopping Quarter and most are free to use. In Broadmead they are located at Sainsbury’s, Eurochange, and most major banks and building societies. There are more in The Galleries and Cabot Circus.

Talking ATMs, which allow partially sighted and blind customers to access the same services as everyone else, are available at Santander in Merchant Street.

Toilets

There are toilets for shoppers in Cabot Circus and The Galleries, including disabled toilets in The Galleries, where a radar key will be needed for access. If you require assistance, please phone 0117 9290569.

Changing Place

Changing Place toilets are designed for people who need additional space, equipment, time and assistance.

There is one available in Cabot Circus, more information changing-places.org

AccessAble guides

Find AccessAble guides to shops on the AccessAble website accessable.co.uk, search for Bristol.

Quiet Hour

The Entertainer store in Cabot Circus offers a quiet hour in the first hour of trade every day; the team keep the store music off, turn down the lighting (where possible) and turn their demos off to allow calmer shopping experience.

CeX offers a quiet hour during the first hour of trade on Sundays.

HSBC is running a daily quiet hour, between 14:00 and 15:00, in all of their UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD. During quiet hour, there will be:

  • a designated quiet space, if you need it
  • a reduction of noise – HSBC UK radio will be switched off
  • increased awareness and support from staff

Oliver Bonas and their Quiet Time initiative provides a peaceful shopping environment, minimizing noise and lighting while respecting individual needs, every first hour of trade on Sundays.

Tesco Express offers quiet Hours for a calmer shopping experience on Wednesdays and Saturdays 9am-10am.

Prior are offering a Sensory Friendly Hour every Sunday and Monday for a more inclusive shopping experience with reduced background noise, no music, reduced lightning, strong aromas covered and space to shop unapproached. Sunday 11am – 12pm, Monday 10am -11am.
Barclays are creating calmer, more inclusive spaces for everyone. They’ve introduced daily ‘Quiet Hour’ from 9:30 to 10:30am in all their branches – lowering the lights and softening the sounds to better support their neurodivergent customers.

Hidden Disabilities Sunflower network

Yorkshire Building Society has joined the Hidden Disabilities Sunflower network, showing its support for customers and colleagues with non-visible disabilities. Branches will display “We Support the Sunflower” stickers and colleagues have taken part in training.

Social Stories

Schuh in Cabot Circus have created social stories with the autistic community in mind and they show what to expect from an in-store shopping experience. Download their social stories for adults and social stories for kids.